The questions summarized in this FAQ address pre-installation troubleshooting questions, or usage questions that are more general in nature. These questions might also be referred to as "Start-up Support" questions. If your question is not addressed in this FAQ, refer to the appropriate link in the Contacts and Resources section of this FAQ for more information.
Note that Start-Up Support questions apply to all architectures, operating systems, and languages.
Question |
Discussion |
---|---|
How can I recover or change my Intel® Premier Support or Intel Registration Center password? |
Answer: You must have already registered this or another Intel software product in order to have a password. Go to the Forgot Password web page and answer the appropriate questions to recover or change your Intel® Premier Support password. More Detail: Refer to the registration process for guidance on registering. Contact Technical Support for other support related information. |
How can I submit a technical issue on this product? |
Answer: You must have already registered this or another Intel software product in order to have a password. Go to the Forgot Password web page and answer the appropriate questions to recover or change your Intel® Premier Support password. More Detail: Refer to the registration process for guidance on registering. Contact Technical Support for other support related information. |
What are the Evaluation, Purchase, and Upgrade Options for Intel compilers? |
Answer: Evaluation and release versions of an Intel software product differ only in the license associated with each version, as described at http://www.intel.com/support/performancetools/sb/CS-022432.htm. Refer to the License Questions web page for detailed answers on product licenses. More Detail: Refer to the Evaluation Software web page for links to evaluation software. Refer to the Buy or Renew web page for information on renewing, upgrading or buying support or an Intel software product. |
Why does my Installation Fail with an "Invalid Serial Number" Message? |
Answer: After registering your serial number at the Registration web site, you should receive an Email with an attached license file. Copy the license file to the product's <install-dir> location, then start the installation again. When prompted, instead of a serial number provide the license file name and its path. The installation should then proceed normally. More Detail: Refer to the "Invalid Serial Number" answer at the Top Getting Started Issues web page for more detail. |
Why does my Installation Fail with an "Invalid License File" Message? |
Answer: You often cannot install the product using a remote terminal server (windows systems only). You can request your license to be resent to you from the Registration Center. The updated security information needed to support remote terminal server installs will be added to the license you receive via email. More Detail: Refer to the "Invalid License File" answer at the "Top Getting Started Issues" web page for a more detailed answer. |
Why does my installation report a "Supported Browser Was Not Found" Message? |
Answer: You may see this message when installing an Eclipse* component on some Linux* distribution products. This message can be safely ignored, but you may encounter problems when viewing some HTML documentation. More Detail: Please check the http://www.eclipse.org web site to troubleshoot and correct the problem. Refer to the Software Product Support solution at http://www.intel.com/support/performancetools/c/linux/sb/CS-022313.htm for a more detailed answer. |
The following sections contain helpful information or links to sites that can help you with questions you may have.
Start-Up Support
Refer to the Top Getting Started Issues web page for Start-Up Support information,
http://www.intel.com/support/performancetools/sb/CS-022492.htm.
Registration Center
Refer to the Registration web site for licensing and registration guidance,
https://registrationcenter.intel.com/regcenter/register.aspx.
Technical Support and Product Information
For information about Intel software products, refer to http://www.intel.com/software/products/.
For general support information, refer to http://www.intel.com/software/products/support.
For additional support information, see the "Technical Support" section of the Product Release Notes.
Product Documentation Support
After installing your product, refer to the Doc_Index.htm file for details on the available documentation for your compiler.
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